 |
 |
|
Home
|
 |
|
Features & Benefits
|
|
|
Pricing
|
|
|
Tours & Demos
|
|
|
Clients
|
|
|
Case Studies
|
|
|
Partners & Referrals
|
|
|
Download FREE Trial
|
|
|
Press Room
|
|
|
|
|
Support & Services
|
|
|
iD Blog
|
|
|
|
 |
 | |
 |
News & Press Releases
|
Latest News |
|
Jetstar's intranet soars
The Australian - 2 December 2008
MAINTAINING corporate communication channels is difficult for most companies, but imagine if your employees spent most of their time zooming through the lower reaches of the stratosphere.
This is the situation facing most airlines, including Jetstar, the budget brand of Qantas.
The company's $60,000 open-source Linux server had performed adequately as a communications portal during the airlines start-up phase, but as its role grew the system's limitations were no longer acceptable.
"It ran for three years, but any time we needed to change a page we had to get someone to recode it," Jetstar chief information officer Stephen Tame says.
Early last year the airline began reviewing the role of its corporate intranet.
It became clear that if the intranet was going to work it needed the capacity to serve what is one of the most mobile workforces that exists, flight crews and pilots, without compromising security. The company chose a set of commercial intranet tools provided by Intranet Dashboard, backed by security from a company called Factor Two.
The cost of the project from its start to finish was about $350,000.
The security component allowed Jetstar to reduce the risk of corporate security breaches from key-logging software and Trojans, which can records keystrokes and information entered into computers, including passwords.
The security software supplements the conventional password input with a randomised visual image matching process that only an authorised user can complete.
Tame says the system has vastly improved corporate communications throughout the company. The new intranet currently has 100 per cent participation across the company's 3000 staff.
THE PROBLEM
Jetstar's staff and business units were unable to use the airline's intranet communications stream.
THE PROCESS
The airline replaced its IT-intensive Linux intranet system with a commercial product that provided all business division leaders with access to the system.
THE RESULT
The company has improved its operations by increasing staff participation in its corporate communications channels to 100 per cent.
Click Here to view original article published in The Australian on the 2nd December.
|
|
|
 |
|
|
